MOHR Ideas at work.

We embed a lot of messaging and learning into our program design.  Many times those who have been certified to train a particular MOHR Retail program will begin to see the multiple layers that exist.  And sometimes, when participants begin to explore how to use what we teach they get a few aha moments too.

Do you remember that dog in "Up" that was able to speak with the aid of a synthesized voice?  That moment when he's talking normally about something and is distracted momentarily, quickly turns and says "Squirrel!".  Sometimes retail makes its managers do that.

 I'm not sure who started the rumor that business travel was fun and glamorous.   I'm pretty sure they didn't travel for business. You certainly do get to sample many different levels of service though. As a learning provider of service training I'm always interested in them. Here's one from today  

Those who have attended our classroom sessions, whether it be for multiunit management, store leadership and/or buyer negotiation know that we reinforce writing down plans is a more proven method for achieving those plans than just thinking about them.  We use hard copies of planning tools, business planners, and preparation sheets.  Now there's an even better way...

 We have been incredibly happy with the actors portraying the merchants Nd support leaders I our new program MSL. Tonight we have the last of four video model situations to shoot before editing and pilots begin. 

 We're working with several clients who have fairly comprehensive internal training departments.  They're proud of the work they've created and should be. The question is why hire an outside firm when you have talented people already inside. 

 If you've participated in any of our retail training programs you know how important our video models are to the learning process. You may not know how much it takes to make sure they add value and insight and not be hokey or canned. Here's how we do it. 

MOHR Retail has been a member of ISA, an association of learning providers, for more than 20 years.  Last year ISA, under the leadership of Elaine Biech, a formidable author, asked member firms to share best practices for a collective book trainers and OD specialists would find valuable.  One year later...

My daughter's school has shifted to the new Singapore math curriculum.  Who knew the Singaporeans were such math wizzes that we have to copy them in New Jersey?  I went to a helpful session introducing the new curriculum.  It turns out the Singaporeans have more than a new way to teach math.  They have another secret weapon that American kids often lack.

We have been members of ISA, an association of learning providers, for more than 20 years.  All major and many smaller training and consulting firms attend an annual business retreat.  We share insights about our customers, markets, new training methodologies, and global research in the talent development arena.  This year ISA added value in a new way.

We have taught Retail Multiunit Management (RMM) to more than 7,000 retail District Managers over the past few years.  RMM always gets the highest value rating of any of our programs.  One DM recently shared some feedback, unsolicited, that I thought you'd appreciate.

Maybe you've had this experience yourself.  When I worked in retail there were days when I'd come home late, exhausted and ask mayself 'Why am I in this crazy job?'  Then, sitting at the kitchen table, sometimes with wine, I'd begin to make a list, either literally or figuratively about what I liked about retail and what made me nuts.  The answers often canceled each other out.

We just finished a 3-day session with a national retailer's district manager team.  The training was focused on leading at a distance with our Retail Multiunit Management (RMM) program.  While we got the highest value ratings possible and the DM group was wildly enthusiastic about the skills and strategies research says they won't really use it unless something else happens....

We have refined the list of Performance Modules for our newest Retail Store Support (RSS) program.  This is leadership training for all support department managers in the DC and Home Office support departments; e.g., logistics, IT, HR, Planning, Accounting, Legal, and more. Our national research has unearthed some important differences between store and support managers.

Over the past several years we have been asked by clients to do leadership skills training for their support areas such as the DC, Accounting, Merchandise Control, etc.  We have extensive experience in building customized programs that use our core Communication Skills applied to unique situations for support areas.  Now that's moving to the next level.