The people behind our people-to-people training.

Michael’s involvement with retail spans more than 25 years, having held positions in management, merchandising, and human resources before joining MOHR Retail’s predecessor, a premier training & consulting firm, in 1986. Four years later, he purchased the retail division of that firm, and formed what has grown to be today’s MOHR Retail.

Michael holds true to his retail roots by providing training that changes behavior now and over the long haul—providing both immediate and lasting business impact.

In addition to facilitating any of the programs regularly offered by MOHR, Michael offers executive-level coaching in more intimate, one-on-one sessions dealing with critical strategic issues such as succession strategies and executive team development.

Whether in management, leadership, negotiation, sales or service, retailers around the country who’ve worked with Michael have experienced the difference of training with someone who knows the retail industry and uses that knowledge to deliver measurable results.

He is the author of The New Negotiation Mindset: Guarantee A Bigger Slice, and is a longstanding member of NRF as well as ISA, the association of the training industry.

Michael has a B.A. from San Diego State University and completed Master’s level work at Arizona State University. He lives with his family in the Garden State of New Jersey.

Bringing his more than 20 years’ experience in specialty store retailing to MOHR, Brian is instrumental to both the development and delivery of our merchant, multiunit and store-level management programs. For a wide range of retailers he has trained buyers and category managers in influencing, negotiation and senior leadership in multiunit management and effective store management.

For four years prior to MOHR, Brian was Senior Vice President of a private corporate university where he managed a staff of nearly 30 eLearning developers servicing more than 2,000 retail owners/franchisees. In addition to his skill as a facilitator, clients appreciate his strategic insight into retailing at all levels. Brian is based in Manchester, NH.

Mary Beth’s training expertise prior to MOHR includes Leadership, Communications, Diversity, Inclusion and Retail programs carried out for a diverse client group with whom she developed long-term strategic partnerships. Among these clients were Advance Auto Parts, Army Air Force Exchange Service, Auto Zone, AMC Theatres, Belk Stores, BCBS Florida & Massachusetts, Cardinal Health, Champs Sports, Compass Group North America, Darden, Dollar Tree Stores, Exxon-Mobil, Family Dollar, Foot Locker, JC Penney, Pier 1 Imports, and Saks Department Store Group.

Prior to her role as consultant, Mary Beth spent more than 20 years in retail management and operations for chains such as Macys, The Bombay Company and Sunglass Hut International. Among her leadership positions in Sales, Store, District and Regional Management were Department Store Coordinator of multi-leased departments and Director of Store Operations.

Since 2004, Mary Beth has served on the Executive Advisory Board for the University of Florida’s Retail Education and Research department. She holds an Associate of Arts Degree in Retail Management and Fashion Merchandising from Bauder College in Miami and is an avid cyclist, serving as the Social Director and Volunteer Chair for the Everglades Bike Club in Miami. Mary Beth is based in Miami, FL.

Deborah brings a deep level of Store and District Manager experience in both hard and soft lines of businesses to MOHR. Over the last 12 years she has leveraged that retail experience in training sessions with thousands of Store, District, and Regional Managers as well as Category Managers, Directors, Planners, and supply chain departments across the country.

Skilled in facilitating our Retail Multiunit Management (RMM), Retail Store Leadership (RSL), and Retail Negotiation Series (RNS), she has been the lead consultant on many nation-wide implementations. Some clients include TJX Companies, Academy + Sports, Decker/Ugg Australia, Steinmart, Burlington Coat Factory, Cabelas, and New Balance.

With participant ratings always in the 96-98% range, Deb is often asked to come back and do additional sessions for retail clients. Deb lives with her family outside of Philadelphia, PA.

Kathryn has more than 30 years’ experience in training and course development, focusing on the retail industry. For clients such as Hermes, Estee Lauder, Toys R Us, MarMaxx, Polo Ralph Lauren and New Balance Retail, she has trained in leadership, management, negotiation, technical and operations skills. Her corporate experience includes Assistant Buyer and Training Coordinator for Rich’s (a div. of Federated Stores) and Corporate Director of Training for Saks Fifth Avenue.

As Director of Program Development for MOHR, Kathryn developed and updates, on an ongoing basis, several programs, including Retail Multiunit Management (RMM), Retail Store Leadership (RSL), and a wide range of custom sales training program templates.

Kathryn has designed and developed self-study, classroom and eLearning-based training programs, is a graduate of Smith College and has taught in New York University’s continuing education program. Kathryn lives in New York City.

With a degree in psychology and 17 years of experience as a speaker and trainer, Ramone uses accelerated adult education methods to create a safe, high-energy environment for his courses. His extensive knowledge of how adults learn results in customized courses covering such topics as retail management, finance, accounting, team building, attitude and communications.

Ramone is bilingual and is every bit as effective leading trainings in Spanish as well as English. He has developed and delivered trainings to a wide variety of clients, including Marshall’s, TJ Maxx, Rockler stores, Honda, Union Bank, Sears, State Farm, Washington Mutual, New Mexico Department of Transportation, and Wal-Mart in the US and Mexico.

In addition to his deep retail experience, he has trained in healthcare, manufacturing, small business, banking and restaurant management as well. An avid skier, Ramone lives in Boulder, Colorado.

Through engaging and entertaining custom-designed videos, Steve brings to life the retail situations MOHR addresses each day. He is the founder of Ocean Beach Productions, was formerly a Technical Director for PBS television and a Producer/Director for training and development firms internationally and within the aeronautics industry. Retail clients include Nike, Gap, Verizon Wireless, Christopher & Banks, New Balance, Academy + Sport and many other well-known brands.

Steve has conducted workshops on Writing the Corporate Video at the New England Screenwriters Conference and garnered awards for video production from Telly, MarCom Creative, Cinema in Industry and the New York Festivals. He held a faculty position in Communication and Media at Northern Illinois University, where he received a Master of Arts degree in Communications.

Donna brings 15 years of experience researching, developing, and facilitating innovative, well-designed learning solutions that engage retail learners, support key business strategies, and drive high performance outcomes. She is a subject matter expert in competency-based skill development of leadership strategies; customer service skills; processes and procedures; sales training, with expertise in the luxury brand market; and negotiation skills.

A career retailer, Donna began as an Executive Trainer for The May Co. in Los Angeles and subsequently at Federated Department Stores. There she built a reputation for leading effectively in difficult retail environments and driving top-line sales through operational excellence, creative merchandising, and people development. Her high standards and in-depth knowledge of retail store operations, buying, distribution, and customer service enable her to relate key performance improvement strategies to employees throughout an organization.

Donna is the winner of multiple creative merchandising and performance excellence awards. From Wal-Mart to Donna Karan to Shop NBC, her experience facilitating all levels of an organization proves she can modulate learning environments while modeling the communication skills that build trust and rapport—and generate results. Donna is the winner of multiple creative merchandising and performance excellence awards.