Everyone has their
own style.

Make yours work for you.
And with everyone else.

See how we use proven techniques.

It’s madness out there.

We have a method
to keep you sane.

See how our training gets results.

Practice makes us
60% more effective
right away.

Perfection
takes a little longer.

See how reinforcement increases effectiveness.

Training sessions
are great places
to learn.

And that goes
double for our trainers.

See how we continually apply new learning.

Client Kudos

MOHR Ideas

NRF SmartBrief

“Why did we choose MOHR? QUALITY. MOHR gets retail. They speak the language, they understand the real life issues, and they have instant credibility. The training programs are rigorous in design, and the examples and exercises are high quality.”
Todd Chandler
Director, OD & Training
Helzberg Diamonds
“21 out of the 22 DMs in the recent Retail Multiunit Management (RMM) program were internal promotes! Seven of them were also certified Retail Store Leadership (RSL) trainers. We definitely are helping achieve the client's goal of increasing internal promotes!”
Deb Brown
Senior Retail Consultant
“We selected MOHR because of your focus in the retail segment and our observation of really understanding retail from a multi-unit perspective. The MOHR team has done a great job in working with us in adapting the materials to fit the uniqueness of Things Remembered while still maintaining the core principles of the program.”
Adam Boucher
SVP, Chief Operating Officer
Things Remembered Inc.
“I found the RNS training session very helpful. The session provided valuable insights in many different ways. First, it helped me understand the makeup of my management style and how I needed to adjust to maximize the talents of my team. Understanding what makes them tick and what motivates them will help me get the most of their talent. Second, it allowed my team to better understand me. This will lead to more productive meetings and hopefully an even better working relationship. ”
Philo Pappas
EVP, Merchandising
Michaels Crafts
November 17, 2014 | By michael | Retail Negotiations

7 Industry Realities Affecting Retail Negotiations

With the 2015 markets just around the corner, we're hearing a lot about retail negotiation skills. It's important to realize the key word in that sentence is "retail." The negotiation skills that may work great in other business environments simply don't translate to the world of retail, where issues and variables change daily.

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October 29, 2014 | By michael | Retail Negotiations

Learning the Retail Way

I recently had a conversation with a prospective client about their interest in our retail negotiation series. When we asked about how the buying group has learned to negotiate so far, the response was fairly typical, for retail. New buyers spent time learning from one of their best negotiators. The 'buddy system' has been around along time in retail and works fairly well; except for two things...

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October 23, 2014 | By MOHR | Customer Engagement

What's in Your Customer Engagement Toolkit?

Customer engagement has become the one of the critical priorities for retail store associates, managers, and DMs. Even as technology has become more integrated into everything we do, forward-thinking retailers are recognizing the key role their people play in adding value to the shopping experience through the way they interact with customers.

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Training That Gets Results

From buyer negotiations to store leadership to floor sales, we can help.

3 Ways to Experience MOHR

Training exclusively by our retail consultants; by your staff after certification; in public sessions.

Companies We've Helped

From big wardrobes to small phones, our training helps many retailers thrive.

Want to Learn More?

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